Our jewelry is made from high-quality gold-filled, PVD coated stainless steel, or alloy metals, with cubic zirconia, pearls, or other decorative stones. All items are nickel-free and hypoallergenic unless stated otherwise.

Gold filled jewelry is low maintenance, but not no maintenance. To keep your jewelry gleaming:

• Avoid saltwater, chlorine, or harsh chemicals

• Store in a dry, cool place when not in use.

• Gently clean with warm water and a soft cloth if needed

Earrings: For hygiene reasons, we do not accept returns on earrings. However, if you receive a damaged or incorrect item, please contact us within 7 days for a replacement or store credit.
Necklaces, Bracelets, and Rings: Can be returned or exchanged if they are unworn and in original condition, within 7 days of receiving your order.
Sale Items: All sale items are final sale and not eligible for returns or exchanges.

1. Please email Chelsea at chelorejewelry@gmail.com with your order number and the item(s) you wish to return or exchange.

2. Return Shipping: You are responsible for return shipping costs unless the item was damaged or defective.

3. Processing Time: Once we receive your return, we’ll process it within 3-5 business days. If you’re exchanging an item, we’ll ship your replacement as soon as the return is processed.

Processing takes 1-3 business days, and delivery times depend on your location:

• Standard Shipping: 3-7 business days

• Expedited Shipping: 1-2 business days

• US Shipping: We ship ONLY to United States.

Free Shipping: Enjoy free shipping on all orders of $50 or more within the U.S.

We carefully package each Cheloré piece to ensure it arrives safely and beautifully. If you have any questions about your order or shipping, feel free to reach out at chelorejewelry@gmail.com — we’re always happy to help.

Thank you for choosing Cheloré Jewelry!